Payment Policy

Session Fees (GST Inclusive)

• Intake session - $150.00 / 60 minutes

• Standard session for private clients - $135.00 / 50 minutes

• Standard session for NDIS clients - $150 / 60 minutes (50 min. session, 10 min. administrative time for NDIS invoicing and note-taking for progress reports)

• Express session - $85.00 / 30 minutes

Payments

NDIS Clients: Invoices are sent out on a fortnightly basis. If you are self managed, you will receive the invoice to your email. If you are plan managed, the invoice will be sent directly to your nominated plan manager. Payment is to be provided within 14 days of invoice date. If your NDIS funding has run out and there are outstanding session fees, the outstanding invoice amount is liable to be paid directly via the client (who can then seek reimbursements, if possible).

Privately paying clients: Invoices will be sent to you prior to your session time, with payment please provided before the start of your session to secure the booking. Upon the event of non-payment prior to your session time, your session may be cancelled by the counsellor.

Payment method: Direct bank transfer as per invoice.

Cancellation Policy

Sessions cancelled with more than 48 hours notice will incur no cancellation charge. Sessions that are cancelled within 24-48 hours notice: 50% fee applies. When 0-24 hours notice is provided or a no-show occurs: 100% fee applies. Cancellation fees are payable within 3 business days of invoice for privately paying clients. For NDIS clients, the cancellation charge will be added to your fortnightly invoice.